Auto renewal FAQs
Customer information
We would like to remind you that your yearly subscription to BrightPay will renew shortly. Payment will be processed week commencing 24th November 2025.
We've created this FAQs page to answer some common questions you may have.
View BrightPay and BrightPay Connect 2026 pricing here. Your saved payment method in your BrightID account will be charged unless you cancel your subscription before 27th October 2025.
BrightPay 2026 will be available to download in mid-December, and we’ll notify you as soon as it becomes available.
As always - thank you for being a BrightPay customer!
Move to BrightPay Cloud
BrightPay payroll software will soon be available on both desktop and in the cloud. The software offers the same reliability you've come to expect, but with a more intuitive design and greater flexibility when it comes to processing payroll and applying corrections.
What is the cost of my BrightPay 2026 desktop licence?
Will BrightExpenses remain free in 2026?
Yes! BrightExpenses, which we launched in 2024 to help with Enhanced Reporting Requirements, will continue to be free for BrightPay customers in 2026! Plus, we have exciting new features coming.
What is the annual/monthly cost of BrightPay’s Cloud software?
To view the pricing for BrightPay cloud, please visit our pricing page here
How will the payment be processed?
How can I update my payment method?
Log into your BrightID account here using your email address and password. Under the billing tab, add your new payment method. We accept payment by direct debit or debit/credit card. You can then remove your old payment details as your new one will automatically be marked as default.
Please note: Any changes you make to your payment method after your current payment is processed (week commencing 24th November) will apply to future payments.
How can I edit my invoice details?
If you need to update the details on your invoice, please log into your BrightID account here. Under the Billing tab, click ‘Edit’ on the saved payment method and update the necessary details. Click ‘Save’ once all changes have been made.
Please note: We do not support a change of the company name on your 2026 invoice after an auto-renewal invoice is issued.
How can I update the billing contact?
Does BrightID have my most up-to-date information?
To ensure your BrightID profile has the correct details, please visit your BrightID account and verify the following:
- Your email address
- Your region (should be set to Ireland)
Where can I view the terms and conditions for my BrightPay 2026 licence?
You can view your Terms and Conditions for BrightPay 2026 licence here
Where can I view my invoice and licence key?
You can view your invoice under the Billing tab in your BrightID account after the payment is initiated. You will also be emailed your invoice. If you do not receive it, please check your spam folder.
Your license key for the 2026 tax year will be listed in the Licenses tab and can be downloaded from there.
When will BrightPay 2026 be available to download?
BrightPay for Windows 2026 will be available to download from our website in mid-December. You will receive notification through email once available.
If you are looking to switch from desktop to cloud, discover more information on BrightPay’s cloud solution here.
Is my licence valid for 12 months from the date of purchase?
Our payroll software licences are issued per tax year. The current 2025 licence is valid until the 31st December 2025. From 1st January, you’ll require a 2026 licence to process payroll for the 2026 tax year.
Can I pay monthly for my software licence?
Upfront payment is required when purchasing a BrightPay 2026 licence. We cannot accept monthly payments for this licence. However, if you prefer monthly payments, consider switching to BrightPay Cloud software which offers both annual and monthly billing options.
I purchased a 2026 licence and would now like to change the licence type or switch to BrightPay Cloud. What should I do?
Please contact the Payment Services Team on paymentservices@brightsg.com and the team can advise on the steps to complete this change.
How can I cancel my auto renewal for BrightPay 2026?
To cancel your auto-renewal, log into your BrightID account here. Under the licences tab, click the spanner tool icon opposite the 2025 licence details. Switch the 'Auto Renew' toggle off to cancel the auto renewal. Please note that cancellations must be completed by 27th October.
Can I purchase BrightPay 2026 desktop at a later date?
Existing BrightPay customers will be charged for the 2026 licence week commencing 24th November 2025.
I’m interested in switching to a cloud payroll solution. Where can I find out more information about BrightPay cloud?
Join our upcoming webinars, where we’ll be showcasing BrightPay Cloud. You can find more information and sign up here. In the meantime, check out this feature comparison, detailing the differences between BrightPay for Windows and BrightPay cloud.
We're here to help
If you require assistance with a query that is not listed above, please contact the Payment Services team by emailing paymentservices@brightsg.com.